Nscreenvision: Understanding open innovation using APIs in a multiscreen world

 

 

 

 

 

 

Over the last year, I have been thinking of the concepts in this blog with two motivations.

Firstly, working with Chetan Sharma on the idea of a community for ‘nscreen’ applications and

Secondly, my work with Webinos, which has evolved over that time.

By ‘nscreen’ applications I mean ‘multi-screen’ applications. Multiscreen apps are not new and nor are the issues multi-screen applications bring. On the other hand, Lady Gaga says that we are all ‘screenagers’ – each living with many screens. So, the world of ‘nscreens’ is already upon us.

However, with the idea of nscreenvision, I am trying to articulate a specific viewpoint which I hope to describe in detail below.

Chetan and I are evolving this into a community and if this is of interest, please email me at ajit.jaokar at futuretext.com with the subject ‘nscreeenvision’. We are particularly interested in meeting people who are creating multiplatform applications and / or developers working with specific APIs

Open innovation

Professor Henry Chesbrough has written extensively about Open innovation.

As per What is open innovation and the era of open innovation

-       Open Innovation is the use of purposive inflows and outflows of knowledge to accelerate innovation. With knowledge now widely distributed, companies cannot rely entirely on their own research, but should acquire invention or intellectual property from other companies when it advances the business model. 

-       “Open innovation is the use of purposive inflows and outflows of knowledge to accelerate internal innovation, and expand the markets for external use of innovation, respectively. [This paradigm] assumes that firms can and should use external ideas as well as internal ideas, and internal and external paths to market, as they look to advance their technology.”

-       “…Companies can no longer keep their own innovations secret unto themselves; … the key to success is creating, in effect, an open platform around your innovations so your customers, your employees and even your competitors can build upon it, because only by that building will you create an ongoing, evolving community of users, doers and creators.” 

-       In the past, internal R&D was a valuable strategic asset, even a formidable barrier to entry by competitors in many markets. Only large corporations like DuPont, IBM and AT&T could compete by doing the most R&D in their respective industries (and subsequently reaping most of the profits as well).

-       Toward the end of the 20th century, though, a number of factors combined to erode the underpinnings of closed innovation in the United States. Perhaps chief among these factors was the dramatic rise in the number and mobility of knowledge workers, making it increasingly difficult for companies to control their proprietary ideas and expertise.

-       At its root, open innovation is based on a landscape of abundant knowledge, which must be used readily if it is to provide value for the company that created it. However, an organization should not restrict the knowledge that it uncovers in its research to its internal market pathways,

Understanding open innovation using APIs in a multiscreen world
So, the question to address is:

How do we reconcile open innovation in a world of multiscreen/nscreen applications?

Here are some initial observations:
-  Convergence can happen at multiple levels – at the network layer (fixed to mobile convergence), at the services layer (cloud) etc etc.
-  One unlikely avenue for convergence may be apps.
-  However, most apps today are merely at the UI level. Valuable as UI is, when viewed across platforms (nscreen
applications), apps are far more complex
-  The common denominator for nscreen apps are actually APIs
-  All products could be platforms. In fact, increasingly, successful products will have to be platforms i.e. enable others to add value to it.
-  Value will shift to integration between platforms (Web, Mobile, TV and Automotive)
-  Products themselves will have little differentiation and value will be added by the community/ enhancement via APIs etc
 

What does Open innovation mean in a world of multiple screens?
-          How do we study it?
-          How would we quantify it?
-          How would we predict it?
 

If we could understand and study the evolution and usage of APIs, could we study and predict Open evolution in an nscreen world?

There are many things you could learn from APIs
-          What functionality is being abstracted?
-          What functionality is being used or ignored by developers even when available as an API?
-          What third party applications are being developed that are a threat to the platform?
(and not necessarily by their own API) Etc etc

For instance, here are some examples:
-  Payment APIs for mobile platforms have been around for a long time which means payment is an important function. However, there is still reluctance for their widespread usage due to various factors (fragmentation, cost etc). At the same time, we are seeing NFC APIs.
-  Specific platforms like Android with Android intents (see below), lend to integration across platforms.
-  TV as a platform is widely talked about but yet when TV does become a full platform, it is a threat to the business model of existing TV networks.
 

Abstracting the nscreen APIs

As I discuss below, the world of APIs can be complex. Drawing upon the analysis in Webinos, we could abstract this information i.e. view API functionality as a generic set of features and then we aim to discuss specific APIs within this context for distinct platforms

APIs could be divided into a number of generic categories:

-          Generic APIs for the core functionality of the product
-          APIs for service discovery and remote API access: APIs allowing applications to discover other devices and services/applications on other devices and on network servers and access these remote services.
-          Hardware Resources APIs: APIs allowing applications to access information and functionality relating to device HW resources such as GPS, camera, microphone, sensors, etc.
-          Application Data APIs: APIs allowing applications read and write access to application capabilities such as contact items, calendar information, messages, media files, etc.
-          Communication APIs: APIs allowing applications to communicate with other applications in the same or another device.
-          Application execution APIs: APIs allowing applications to launch other apps and native applications.
-          User profile and context APIs: APIs allowing applications access to user profile data and user context.
-          Security and Privacy APIs

You could further break down the APIs into the following:

HW resource APIs
-          Device Orientation API
-          Generic Sensor Actuator API: APIs which act on sensor data
-          Microphone API: Capture audio samples from microphone
-          Camera API: Capture video stream from device camera
-          Geolocation API: Access to device location information
-          Device status API: Access to device status information
-          TV and STB control API: Control TV/STB via API so other devices can act as a remote control.
-          Device interaction API: Access to apis for interacting with the end user
-          Barcode API: APIs for decoding barcodes using the camera of the device.
-          Vehicle API: Provides access to vehicle properties (e.g. current speed, mileage, fuel consumption)
-          NFC API
 
Application data APIs
-          Contacts API: Allowing access to calendar data
-          Calendar API: Description: Access/use to native calendar application
-          Messaging API: Description: Send and receive messages of type email, SMS, MMS.
-          Filesystem API: Access to device filesystem
-          Multimedia/gallery API: access to media on device including access to remote media, metadata etc
-          Payment API: APIs for payments including apps/in-app purchases etc

Communication APIs
These APIs relate to communication with other devices, other applications and servers. This could be socket based communication, communication for individual components or low level API communication relying on networking features like overlay networking

Application execution and Policy APIs
The Application Execution API allows discovery, activation and understating of policy issues related to applications installed on the device. It could also perform late run-time binding between different functionality similar to Android intents. These include APIs like Widget execution API, Application Launcher API etc

User profile and context APIs
The user profile API defines attributes and methods to access to user related information (e.g. name, nickname, gender birthday, etc.) while the application data API provide information about application related information (e.g. installed application).

Communication APIs: Include APIs like Event handling API

Security and Privacy APIs include Platform attestation API, User Authentication API etc
The above analysis provides a template for all APIs. But for deeper integration, these APIs will have to function across the four platforms. This will include cross-platform functionality such as:
-          Maintaining a common Identity across platforms
-          Discovery and Addressing objects and services across platforms
-          Remote Notifications and Messaging
-          Policy and Security across platforms
-          Negotiation and Compatibility
-          Lifecycle management
-          The ability to detect device and Service Functional Capability
-          Transfer and Management of State
Currently, APIs exist for many platforms across the stack for each of the four platforms: ex
Upnp, Dlna, Mozilla, Mozilla webapis, WAC, Chrome, PhoneGap, Titanium, Microsoft Media room , Philipps Nettv, Genivi alliance, ARM etc When viewed in the context of the above framework, many of these are at a very early stage and relate to specific platforms. As the functionality evolves and new services emerge, I expect we will see the need for cross-platform services, which leads to the motivation behind the nscreen vision community

The nscreenvision community

We envisage the nscreenvision community to be a niche group of people interested in the domain of cross platform integration through APIs. As these ecosystems evolve and integrate, we see value in a knowledge based community comprising creators of multi-platform applications. The initial knowledge base underpinning this community, especially the analysis of APIs, is derived from  my work with Webinos. However, the community differs from Webinos itself because it a narrow emphasis on APIs and also that it is not related to the Web alone.

We are familiar with this ecosystem based on our own work and by participating in this niche community, we hope to share our insights in this space. The community will include specific surveys, the summary results of which we will share with the community. As analysts, we will use the insights from the community to predict the evolution of Open innovation, as discussed above.

By keeping the community small and niche, we expect to work more closely with the members enabling us to share and learn from each other.

If this is of interest, please email me at ajit.jaokar at futuretext.com with the subject ‘nscreeenvision’. We are particularly interested in meeting people who are creating multiplatform applications and / or developers working with specific APIs

Image source: http://www.webkitchen.be/wp-content/uploads/2009/08/multiscreen.jpg

The mobile Internet will do more for Africa than live 8

 

 

Note: originally posted in July 2005 long before the OpenGardens blog was popular, this remains one of my favourite posts and in hindsight, with mPesa and others, has proved prophetic!

On a day when Africa is in the news .. here is a different perspective based on my own experience. It reflects my views – especially the ability of individuals to make a difference when they have access to knowledge.

I saw this phenomenon first in India in the early 90s when I was living in India. At that time, India was in the throes of a ‘cable’ revolution. Mind you, there was no ‘ministry’, which had sanctioned this. It was a grassroots phenomenon. I remember the local video shop owner suddenly started adding ‘cable’ to his offerings. And he was not the only one. Every colony(a group of buildings) had it’s own network. The legality of it all was suspect (although today it’s all pretty much corporate and legal).

The point is though, people were getting access to information(and this was not the government sanctioned media). Even in the smallest village – you could see ‘MTV’ – which was a bizarre phenomenon in some ways. More importantly, the villages had yellow PCO booths. So, you could call anywhere in the world.

Again more connections – more information.

This was early 90s. Today India is a force to reckon in technology

Is there a connection between people, technology and wealth?

I believe that there is … Which brings us to Africa ..

Lets contrast two bits of news.

A couple of weeks ago, Simpay (www.simpay.com) collapsed.

Simpay was a European mcommerce initiative. Typically on a grand scale – top down – with the big operators all ‘solidly’ behind it. It collapsed like a pack of cards when one operator pulled out. The end was so quick that many did not believe it.

But mcommerce itself if far from dead.

And where does it survive?

You would not guess – but it’s Africa.

According to the feature(www.thefeature.com) (no link exists – so I don’t know the author)

Although many Western research companies still stick to the idea that mobile usage remains the preserve of the relatively well off, many countries in Africa are showing through prepaid, handset sharing and the sheer desire to own a mobile despite having very little income, that mobile service can reach all parts of the populace. The great advantage for m-banking in African countries is that the conflicts between the stakeholders simply don’t exist in the same way as in Europe and the West. Most of those players have little or no current business in the area, and see m-banking as an opportunity, rather than a threat, to their business models.

The lack of existing vested interests(and for that matter an existing ecosystem itself) is creating a whole new value chain.

A company called celpay offers mobile phone-based virtual bank accounts with features like account transfers, bill payments, cash deposits etc. It has created a large retail base (shops, petrol stations etc) who will accept these transactions.(cellpay uses a solution from a South African company called fundamo

Also according to the feature

Celpay has also developed successful m-banking business services. This includes mobile phone-based order entry with cash on delivery payment functionality. Current users include Coca-Cola, breweries and a cement manufacturer. In DRC (Democratic republic of Congo) alone, there were over 80,000 transactions per day on the Celpay system in November 2004.

Read that last statistic again .. 80,000 transactions per day! – in the democratic republic of Congo!!

There is another big boom in voucherless topups

The agent simply enters the subscriber’s mobile number, amount of credit needed and the agent’s pin and the subscriber’s account is topped up.

The irony is .. the only other place where m-commerce is booming well is in the worlds most advanced markets for mobility – Japan and Korea. For example – in Japan, NTT docomo and Sony are running the felica trials

There are not many subjects where you can mention Japan and Democratic republic of Congo in the same context.

Ahh .. but you say .. Africa is not China(or Japan, or India or Singapore)

There is no culture of entrepreneurship.

That’s not quite true

According to GEM(Global entrepreneurship monitor) ..

Uganda has the highest Total Entrepreneurial Activity (TEA) of all countries participating in GEM 2003. The TEA of 29.2 indicates that almost every third adult Ugandan is an entrepreneur. In comparison, the World average is only 8.8.

So .. it’s possible

This leads me to make the statement .. the mobile internet(and m-commere) will do more for Africa than anything else(commendable as these efforts always are). In fact, m-commerce is just the medium. The real people doing the work are the people of Africa.

Soon, they will learn from the Philippines and get rid of governments that do not serve them. Information will be impossible to contain

If Bill Gates’ dream was to have a PC on each desk running Microsoft software .. then EVERY person in the world could well have a mobile device(although they may not have a PC)That could do wonders for many countries in Africa – both commercially and politically.

Mobile mindshare: strategies for exploiting mobile web and applications for customer conversations By Ajit Jaokar and Nick Allott

All marketing is now dominated by two trends: Marketing is  becoming social and also Marketing is becoming  influenced by mobile devices.  Qs is: How can brands gain customer mindshare in this scenario?  Earlier this year, I announced that I will be working with Nick Allott on a new book and I am happy to announce the first of our two books.

Mobile mindshare: strategies for exploiting mobile web and applications for customer conversations By Ajit Jaokar and Nick Allott is all about using the mobile device to gain customer mindshare.

We address a simple question: If you have a business and you want to formulate a mobile strategy, what should you do to maximise customer mindshare?

After a long wait, the mobile era is well and truly upon us. But the age of mobile payments is still a year or two away. Instead, the mobile device has now become a ‘must have’ ingredient for interfacing with your customers, simply because most customers are accessing your site from mobile devices (including tablets)

This book first looks at what is mindshare (the customer behaviour) followed by customer touchpoints. We take a holistic view of the customer interaction and thus the customer touchpoints include: Mobile Web, Blog/wordpress, Twitter, Facebook, Google/SEO, Mobile apps(iphone, android, Blackberry and Nokia), Foursquare and Google Plus.

The real value lies in the connections between these touchpoints when linked to mobile devices i.e. using the ability to integrate and connect the dots between all of the above (which is the theme of the book)

We next discuss the Mobile Web and Mobile apps ecosystem including cross platform strategies (ex phonegap) and then the Principles of mobile experience and mobile design.

With this background, we can now discuss the core theme of this book i.e. how to maximise mindshare using all the customer touchpoints based on a mobile strategy i.e. connecting the dots

Finally, customer touchpoints would not be complete without the content, specifically content curation.

The book is based on live deployments of our apps

If you wish to know more about the book or it’s related workshop, please email me at ajit.jaokar at futuretext.com

The Mobile Web influencers list

Earlier this year, I asked if 2011 was the year of the Mobile Web and following that I announced a few weeks ago that I was compiling a curated list of Mobile Web influencers (The Mobile Web influencers list – the background). This list took a while to create, but finally here it is! I would like to thank Daniel Appelquist @torgo for his help with the list

Some notes

1) This is a curated list. I have tried to keep it purist in terms of a Web agenda. See my views about the Mobile Web from the links above.

2) The balance between companies and individuals was not easy. Where possible, I have tried to include individuals rather than companies.

3) Similarly, the inclusion of consortia and bodies was a separate category.

4)  Finally, I added some people who I personally thought were influencers to my thinking plus especially for the future (for instance @webofthings)

We will also have interviews – and the first one from Dan below

Many thanks for all the help and I hope you find it useful

You can follow the list at - twitter list for Mobile Web Influencers and on peerindex list of mobile web influencers

The list below and following it is the interview from Dan

Mobile Web Influencers – People

@ppk Peter-Paul Koch

@ppk Amsterdam, Netherlands
Mobile platform strategist | consultant | writer | conference
organiser and speaker | blogger | trainer | browser compatibility
expert

http://quirksmode.org

@firt Maximiliano Firtman

@firt Argentina
Mobile & web developer. Author, Speaker, Trainer. Forum Nokia Champion and Adobe Community Champion. Author of Programming the Mobile Web, from O’Reilly. HSS.

http://www.mobilexweb.com

@twhume Tom Hume

@twhume Brighton, UK
Brighton Mobile Scrum UX Agile Aikido

http://tomhume.org/

@torgo Daniel Appelquist

@torgo London
American expat; Londoner; Vodafone R&Der; @W3C Web/Social standards, @OneSocialWeb; @MoMoLondon, @overtheair, http://mobile2event.com founder; speaker; writer.

http://www.torgo.com/

@mtrends Rudy De Waele

@mtrends iPhone: 41.401575,2.166520
Entrepreneur, Mobile Strategist, Business Angel, Speaker. Co-founder dotopen.com, AppCircus, Mobile Premier Awards, Mobile 2.0 Europe, MobileMonday Spain

http://m-trends.org

@kiwanja Ken Banks

@kiwanja Currently Aspen, Colorado
Mobile technologist. Anthropologist. Conservationist. Tech Awards Laureate 2009. National Geographic 2010 Emerging Explorer. Founder: kiwanja.net @FrontlineSMS

http://kiwanja.net

@russellbuckley Russell Buckley


@russellbuckley Munich and London
A mobsesssive, a blogger, a writer and seeker of the New New

http://www.mobhappy.com

@eortiz Enrique Ortiz


@eortiz Austin, Texas
Mobilist — for fun and profit: strategy, software, author.

http://cenriqueortiz.com/weblog

@jamespearce James Pearce

@jamespearce US, Belize, India, Ireland, UK
DevRel @ Sencha. And living the mobile dream.

http://tripleodeon.com

@bryanrieger Bryan Rieger

@bryanrieger Edinburgh, UK
design, devices and distractions… EDI, LHR, BKK

@lukew Luke Wroblewski

@lukew Silicon Valley, CA + the Web
Digital product design & strategy guy in Silicon Valley, CA. Author of Web Form Design & Site Seeing. Currently CPO and co-founder of Bagcheck.

http://www.lukew.com

@grigs Jason Grigsby

@grigs Portland, Oregon
Portland, Oregon
Mobile Web Strategist, Co-Founder of CloudFour.com and MobilePortland.com, Co-Author of Head First Mobile Web available Winter 2011

http://cloudfour.com/blog

@hollobit Jonathan Jeon

@hollobit Daejeon, Korea
관심사 – Mobile 2.0, mobileOK, Mobile Services, Augmented Reality, Social Web & Future Web, Web Application & Web App Store, Web Standardization, W3C/OMA/ITU-T

http://www.google.co.kr/profiles/hollobit

@jorabin Jo Rabin


London
@jorabin London

@yeswap Dennis Bournique,

@yeswap San Francisco
Mobile web blogger

http://wapreview.com

@edent Terence Eden

@edent London
I make the interwebs go mobiletastic. I’m a long haired geek: Dr Who, Star Wars, Ubuntu. Developer for @Dabr @wpmp. All tweets ©

http://shkspr.mobi/blog/

@jeffsonstein Jeff Sonstein

@jeffsonstein Rochester, NY 14620
IT prof @ RIT, mobile tech junkie, old hacker.

http://www.it.rit.edu/~jxs/

@robinberjon Robin Berjon

@robinberjon Paris
Standards, Politics 2.0, at times Vociferous Hired Gun

http://berjon.com/

@stephanierieger Stephanie Rieger

@stephanierieger Edinburgh/London/Bangkok
Mobile web, UX, technical writing, design, books. Mostly based in Edinburgh.

http://yiibu.com

@ricmacnz Richard MacManus


@ricmacnz Petone, New Zealand
Founder & Co-Editor of ReadWriteWeb.com. This is Richard’s personal Twitter a/c. You can also follow the professional Richard (and his team mates) @RWW.

http://ricm.ac

@sarahintampa Sarah Perez

@sarahintampa Tampa, FL
Writer for tech news site ReadWriteWeb.com, syndicated by NYT, obsessed with mobile. Google Voice: (813) 377-2545 / Email: sarah AT readwriteweb DOT com

http://www.readwriteweb.com/archives/author/sarah-perez.php

@brianleroux xnoɹǝʃ uɐıɹq

@brianleroux iPhone: 49.276150,-123.126800
I’m a free/open source software developer at Nitobi working on top secret things and not so secret things like PhoneGap, XUI, Lawnchair and WTFJS.

http://westcoastlogic.com

@fling Brian Fling

@fling Seattle, USA
creative director at @pinchzoom, author of @oreillymedia Mobile Design & Development, father of @pennyfling

http://pinchzoom.com

@miker Mike Rowehl

@miker San Francisco, CA
16th level Hacker

http://thisismobility.com

@AjitJaokar Ajit Jaokar

@AjitJaokar

http://www.opengardensblog.futuretext.com

@beep Ethan Marcotte

@beep Cambridge, MA
Designer, developer. Started that whole “responsive web design” thing. “Eight? Who taught you math?”

http://ethanmarcotte.com/

@adactio Jeremy Keith

@adactio Brighton, East Sussex, England
An Irish web developer living and working in Brighton, England.

http://adactio.com/

@scottjehl Scott Jehl

@scottjehl Boston
Web designer. Filament Grouper. jQuery Mobiler. Co-author of Designing with Progressive Enhancement. Reluctantly tweeting a bit more lately…

http://scottjehl.com

@scottjenson Scott Jenson

@scottjenson Palo Alto, CA
Creative Director, frog design (ex-Apple/Symbian/Google)

http://designmind.frogdesign.com/blog/author/beyond-mobile/

dalmaer Dion Almaer

Dion Almaer
Dion Almaer technologist and human dev aggregator
robinjewsbury Robin Jewsbury
Robin Jewsbury
robinjewsbury Robin Jewsbury Make your own mobile apps from your own content at eyemags.com, no tech knowledge required-works on most phones. Robin is the founder of eyemags.com.
London Web Standards
webstandards London Web Standards Monthly London meetup for people who are passionate about the web. Check our site for videos from our events, and details of the next meetup.
brucel bruce lawson
bruce lawson

brucel bruce lawson Opera web evangelist (but tweets are personal, not Opera); co-author of Introducing HTML5; web standards lovegod. Guinness-drinking, kickboxing poetry freak. http://www.brucelawson.co.uk

@dontcallmedom Dom Hazael-Massieux

Dom Hazael-Massieux

W3C Staff, French, working on new gen of Web technologies and doing Software development; co-author of “Relever le défi du Web mobile” http://lewebmobile.fr

@nallott Nick Allott
Nick Allott
Technologist and Strategist. Things I am/have been involved in: webinos, W3C, WAC, BONDI, fastmobile. Specialisms: Venture capital, open source, IPR standards

Companies and Organizations

@EricssonLabs Tor Bjorn Minde


@EricssonLabs Sweden
Open Innovation, APIs, new tech, mobile apps, content, communication, maps, 3D, location, NFC, sensors, web tech, html5, graphics, machine learning, security

http://labs.ericsson.com

@w3c W3C Team


@w3c MIT | ERCIM | Keio University
The World Wide Web Consortium (W3C) develops interoperable technologies (specifications, guidelines, software, and tools) to lead the Web to its full potential.

http://www.w3.org/

@webinosproject Webinos project

Webinos @webinosproject
An EU-funded project aiming to deliver an open source platform for web applications across mobile, PC, home media (TV/set-top boxes) and in-car devices.

http://webinos.org

@webfoundation

Web Foundation
@webfoundation Boston, MA, USA
Advance the Web to empower people. Learn more and find out how to get involved!

http://webfoundation.org/

Web of things

Web of things blog

@webofthings

Interview with Dan Appelquist @torgo

1) What do you think is the biggest reason you are optimistic about the mobile web?

I’m optimistic about the mobile Web because it’s going away. What I mean by that is The mobile Web is now ubiquitous and it’s mass market. If you take into account emerging form factors such as tablets, then it’s fast becoming true that the Mobile Web is just becoming the Web.

2) Which web technologies are you optimistic about?

I am bullish on device APIs these days. I’m very excited about the w3c geolocation API that we had a hand in. Geolocation in the browser was first released on the mobile and (predictably) has had a huge impact on mobile Web applications, particularly social applications. The geolocation API success story now needs to be replicated for other APIs – accelerometer, camera, calendar, etc… This work is going on in W3C right now and hopefully will bear fruit soon. It’s all about making the Web a richer platform for developing applications and creating great user experiences.

3) Who, in your view, is a thought leader for the mobile web?

I think the Mobile Web has a number of great thought leaders and I’ve suggested many of them for your list. The nature of the Web is that it is multi-polar and so you cannot really point to one person who has led the way in the Mobile Web space. I do think @jamespearce deserves some special respect for being a participant in and follower of standards (particularly the W3C work on Mobile Web Best Practices) and putting that into action through real-world coding projects that have made a huge impact on the experience of the mobile Web (such as the WordPress Mobile Pack).

4) What does the mobile web lack and how is that gap being bridged?

Tools. Tools. Tools. We need more high-quality tools for Web developers and designers that fit the mobile platform and allow developers to use progressive enhancement and “mobile first” design techniques more easily.

5) Which areas/domains will the mobile web extend to in the near future?

Device APIs is the big growth area right now. We’ve already seen how the (w3C) geolocation API has transformed the use of location on the Web with social applications like Twitter and Facebook being the most aggressive adopters. Emerging device APIs will allow access to the camera, device data (such as address book contacts but also things like roaming status), and other sensors such as accelerometer. This will open up new opportunities for Web developers to create more immersive experiences that leverage the rich capabilities of mobile devices.

6) What is the biggest gap/concern for developers(wrt mobile web)

Discoverability and monetization of mobile Web applications is a big concern. Right now developers rightly perceive that putting their applications into app stores, promoting them and selling them through these app stores is their best route to customers and revenue. Advertising platforms for mobile Web apps are not mature enough yet. The mobile Web does not have the equivalent of an App store. These issues need to be addressed if the mobile Web platform is going to thrive. Part of the problem is inconsistency in how these Web apps are presented to consumers. Web developers need to be consistent about applying the “thematic consistency” principle that we developed in the Mobile Web Best Practices group. This principle is as relevant today as it was five years ago when we developed it. Web sites should adapt the presentation of content appropriately to the device.

You can find those mobile Web best practices at
http://www.w3.org/TR/mobile-bp/ along with the more recently developed
“Mobile Web Application Best Practices” (useful for targeting more advanced
mobile browsers): http://www.w3.org/2010/09/MWABP/

M2M LTE and the next generation SIM applications – my talk at the LTE world summit in Amsterdam

M2M LTE and the next generation SIM applications – my talk at the LTE world summit in Amsterdam

Machine to Machine (M2M) refers to the idea of devices that transmit and receive data over a network, typically
from remote locations. Application domains include healthcare, energy networks etc

- O2 + Smart metering company G4S – deploys a remote management system including around 200,000 SIM cards,
to connect smart meters across the UK to G4S’ data centre.

- Telstra introduced a web-based self-service platform, allowing organisations to manage M2M products
themselves.

- Operators like M2M because predictable billing , more connections etc

Currently 5 billion users worldwide connected to mobile networks and Ericsson estimates there will be 50 billion connected
devices by 2020. These devices need certification, authentication, registration and management(ex SW upgrades) + QOS

BUT M2M != IOT

Machine to machine is two (intelligent) machines communicating with each other

Internet of things is about interacting objects(active or passive) – ex includes RFID

M2M is a subset of IOT

many factors driving IOT

• Android@Home: Google I/O last week – An IOT – home gateway used by Lighting Science to connect an Android tablet to mesh-networked LEDs. Pitched towards inexpensive hardware for mesh networking.
• Networked LEDs and devices over WiFi
• A Tungsten music player reacting controlled via NFC. Once the CD touched the player, it automatically started playing the album.
• Microsoft – Smart Home, Kinect , IBM, Cisco and HP all have sensor development and service platforms
• Homeplug,
• Smart objects,
• Ipv6
• NFC for interactions vs. NFC for transactions.
• Tap and know’ vs. ‘Tap to pay’ – NFC can extend itself to signage, posters, billboards and other merchandising and
advertising mediums, Compare prices, read reviews, receive a coupon – replaces bardcode scanning (but less clunkier) –
(image GigaOm)

• NFC is now being built into many devices – especially Android, Samsung, Blackberry and Apple

• 150,000 retailers in the U.S. with readers that accept NFC transactions but mass market penetration 3 to 5 years away

• Interactions may come before transactions .. (easier problem to solve)

• Visa is launching a system that includes
: an e-commerce offering,
an m-commerce offering and
an offline piece for point-of-sale transactions.

• Disruptive because – it is a platform (includes other providers, allows customers to choose cards, allows promotions
and couponing)

• Visa recently announced a strategic investment in Square
• PayPal is expanding its online efforts and going more mobile, Amazon is reportedly considering its own NFC
• Apple is also reportedly looking at NFC AT&T, Verizon and T-Mobile’s Isis
• Facebook credits
• LTE is all about high performance, low latency and low cost.
• But selling advantages of a network has not been easy for Operators since customers do not understand networks,
they understand services.
• While Operators have been good at selling simple, mass market services globally; how they can do this in the
LTE world remains a challenge.
• In the LTE world, the SIM plays a mandatory role as specified by 3GPP
• But the SIM is also evolving and could play a role as an enabler of services and in management of services
• Which services? Services based on the SIM for LTE and M2M may be based on mass market elements like
Security, Mobility and Identity

- Identity takes on more significance. Recently, the NSTIC (National Strategy for Trusted Identities in Cyberspace)
US govt – officially unveiled its plans for a national secure internet ID program.

- This initiative will be voluntary and largely driven by various private sector companies, who will be responsible for verifying your ID

- It provides you with secure credentials that you’ll be able to use across the internet
– the credentials themselves could simply be a secure application, or something like smart card or SecurID token.

Outsourced management services of devices(la IBM, Accenture) – ex privacy and security is a good initial model

Objects as a service. Cloud (on demand SW and HW) and m2m
– not buy but rent
Security and privacy issues are drivers(not just enterprises but cafes!)

We are seeing the development of open platforms and that’s good development for the ecosystem(Visa and Sim
alliance)

To conclude:

- Telecoms not the only way for M2M/IOT.
- Means learning to play in a broader ecosystem vs. controlling it. We are seeing the rise of Open platforms (Visa, Sim alliance etc)
- Interactions vs. transactions. Interactions may come first
- Mobile Broadband is a good analogy. But in niches (health, smart grid). Operators are good at managing access networks
- Portion of revenue within ecosystem is a good pie …ARPU valuations may have to change(machines are not people).
Operators can reuse existing assets leverage network
- Outsourced management services of devices (la IBM, Accenture) driven by privacy and security is a good initial model
(not just enterprises but cafes)

PS: I am a part of webinars at the Sim alliance covering various aspects of M2M, SIM, NFC and APIs

Image sources:

http://www.simalliance.org/en?t=/contentManager/selectCatalog&e=UTF-

8&i=1185787014303&l=0&active=SFP&ParentID=1277822322702

http://www.theberryfix.com/wp-content/uploads/Visa-NFC-Digital-Wallet1.jpg

Have mobile network operators lost their voice ..

I have been having some fascinating conversations with @disruptivedean, @stuarthenshall and others at @forumoxford. (which by the way, is free to join)
Here is the conversation in its full context so far .. lots of interesting insights

Future of Voice and Personal Communications by Dean Bubley – Monday, 23 May 2011, 05:03 PM

We spend quite a lot of time on ForOx discussing handset OS’s, mobile payments, SMS and other related topics.

However, I’d quite like to stimulate some more discussion on how the use of phones is going to change in terms of voice and telephony. It’s an area I’ve been following for a long time (I first wrote about Mobile VoIP in 2004) and one that’s increasingly important with the transitions to both LTE and massmarket smartphones.

I recently wrote a guest post on the Visionmobile blog which discussed the role of “non-telephony voice applications”, such as embedded speech inside games, conferencing, corporate applications and so forth. It also looked a bit at whether our experience of the “phone call” is basically the result of 100-year old technology constraints which no longer apply.

My hypothesis is that while it’s definitely good to be able to speak to anyone, anywhere, with a fair degree of reliability, there are various trends occurring in both user behaviour and technical capability, which could lead to a reinvention and fragmentation of telephony. Both the Internet and app developers enable “voice” to go well beyond the model of “person A calls person B for X minutes”.

Some of the trends include:

- Communication escalation, where either an SMS or IM message (eg Skype) drives permission-based phone calls (“OK for a call now?”)
- Teenagers and others avoiding voice calls altogether (“I don’t pick up voicemails, send me an SMS instead”)
- Microsoft acquiring Skype, which has impact on the home (eg Skype+Kinect in TVs), business (WebEx replacement?) and mobile voice/telephony
- Viral adoption of new mobile VoIP apps like Viber
- Attempts to change the way that SIMs and roaming work (eg Apple, Truphone etc) to enable easier MVNOs or similar models
- Steady growth in the use of video in some instances (FaceTime, Skype etc) although likely to remain niche
- Increasingly desperate attempts by operators to retain relevance and value in voice and also cope with the transition to LTE (VoLTE, IMS etc)
- Some operators looking at OTT-style services of their own (eg Orange ON Voicefeed, Telefonica Jajah, T-Mobile Bobsled)

In essence, there’s a lot of commonality with messaging, where we have seen huge fragmentation of both usage and value in recent years, with different messaging formats used for specific purposes and groups of people: email, SMS, MMS, various types of IM, Facebook messaging, BlackBerry BBM, WhatsApp and so on.

I’m interested in ForOx’s views on mobile voice and telephony, and what is likely to occur in coming years with the adoption of smartphones, LTE and the ability to use full mobile VoIP, as well as cloud/mashup voice capabilities.

Lastly – for those really interested in debating all this in person, I’m running some Masterclasses along with Martin Geddes on the Future of Voice, over the next few months. More details here on my blog

Dean Bubley
Disruptive Analysis
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Re: Future of Voice and Personal Communications by Tariq El-Haj Omar – Monday, 23 May 2011, 10:48 PM

Thought-provoking post on vision mobile and same can be said about this thread.

In my mind, the notion of a ‘phonebook’ is in itself is outdated, and it is only once we get past the notion of the ‘phone number’ that we can see a revolution in voice. I should not have to know your phone number in order to speak to you. It’s absurd. If I meet someone randomly in the street or elsewhere, do I ask them for a 8-digit code before I begin to speak to them?

But taking a practical approach, and seeing as we all have phone numbers, could we not just have the MSISDN as the ‘primary key’ upon which I can attach and control other non-traditional voice services?

For example – I want to link my MSISDN to Facebook, LinkedIn, PSN account (maybe not these days), WordPress, Match.com account, Gmail and MBA university login to …

a) Allow FB friends to call/VM/etc me, without knowledge of my MSISDN, thru FB with certain permission groups
b) Allow business contacts on LinkedIn to leave me a VM or call directly if given permission (say, if they were on the same organisational network or 1st degree contacts)
c) PSN friends to contact me in a push-to-talk manner during a multiplayer game
d) WordPress readers to leave voice comments on my blog that are directed to my phone
e) A trusted match.com date to be able to video call me or drop me a flirty video message that is delivered to my phone (a ‘rich’ flirtomatic)
f) Gmail to call me when certain emails are pre-flagged as important and perform a IVR text-to-speech call
g) my MBA lecturer to broadcast a last minute voice-sms type message to notify a change in course schedule

… and the list goes on…. eBay (call the seller), online tutoring, etc etc

and finally, for everyone else, they can simply call me on my mobile number to which of all of the above are linked. Eventually this direct dialing will fade away.

The reality is, I care about FB, LinkedIn and all the other channels I mentioned above. I don’t care about my operator. In an ideal world, the operator would be there to link all of the above with a voice/messaging/data channel to me. Let the MSISDN be the gel between all these services. For a business contact to call me they should be able to click ‘call’ next to my name on LinkedIn – via the desktop or mobile web or app etc. They shouldnt care about country codes or work/business numbers – they are by definition calling me on my business line because its via LinkedIn.

Voice should be a feature bolted on to different services that are meaningful to me – and I should be able to control who can call me and how. Managing presence and availability would be the major service the operator would provide me in this case. I can imagine an interface with all of the linked services and a red/amber/green indicator – green means full voice contactability, amber means voice mail / sms / voice sms / other asynchronous modes and red means do not disturb.

And for those worried about the ease of being so contactable – well, social etiquette goes a long way and for whats left, a ‘dislike’ / ‘block’ mechanism can be used to block out unwanted voice.

The concept of a phone number, when you really think about it, and as Dean correctly points out, is very unnatural. Embedding, or really, ‘extending’ voice onto everyday activities / services would be more natural. If I ‘like’ Pizza Hut on FB, why can’t there be a button for me to ‘call’ my nearest branch? It would identify my location and connect me through. If I’m browsing FB photos on my iPad and decide to call an old friend I see in a picture, why can’t FB be the originator of that call? Why do I have to go look up their phone number in some yellow pages? The room for innovation on voice is endless – it’s just that the ‘phone number’ concept has been so ingrained that it’s difficult to move past it.

All this would of course require a re-thinking of the role of the operator.

To this extent, I can imagine an operator being the custodian of the ‘primary key’ linking all these services and a manager of presence and privacy. The concept of ‘minutes’ would disappear and they would indeed become a platform upon which innovative and more natural voice services can be delivered. Services that aren’t bound by the CDR confines of A-party / B-party for X duration.

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Have Operators lost their voice .. by Ajit Jaokar – Tuesday, 24 May 2011, 06:50 AM

Hi Dean, Tariq

Great insights and I liked your presentation at LTE WS (which I attended and tweeted about as best as I could!)

While you have some excellent insights .. I think there is a very fundamental question which needs to be addressed here from the perspective of the Operator(which is what I was asking before and at the event as well)

1) The Operator’s key asset is their network
2) For a network to have value it should be interoperable
3) Today, that means globally
4) Globally interoperable IP voice networks take time and money
5) No solution is on the horizon(for the operator) – correct me if I am wrong – to facilitate global interoperability for IP voice
6) further, because building the network costs money, the operator expects to recoup that money
7) contrast with web players – like Skype – who have a global interconnect for IP but do not have the QOS
8) For Operators to be even in the game .. they have to consider a globally interconnected voice IP system
9) failing that, the customer will choose the existing global IP system(ex skype) for cheap or for free
10) So, its like two people building competing houses. One(web) builds it faster but with some uncomfort. However, the ‘web’ house is safe. By that I mean the customer entering the building has some discomfort(steep stairs) but can still put up with the pain
11) the competing house(telco house) .. takes a LOONG time to get off the ground but they watch that the neighbouring house is coming up fast, customers are going there, they suffer because of the steep steps but still are OK with it. The house is definately not ‘falling down’. It is growing.
12) So, what does the telco house do?
13) The temptation for telco is: slow down the other house(block skype etc) or try to build their own house by ‘skipping’ the ground floor!
14) That does not work! and by that I mean that the ground floor is interoperable standards and interconnect
15) If there is no network level global interconnect, then the operators are at the same position as the OTT players!

This is what I mean by ‘losing their voice’ ie voice is a commodity(and like I said with some discussion before some elements of voice will become ‘standalone’ – ex voicemail) in their own right ..

But Operators may well have ‘lost’ the voice battle
hope that clarifies
kind rgds
Ajit

two sided business models and telco market caps .. by Ajit Jaokar – Tuesday, 24 May 2011, 09:03 AM

Hi Dean

Thanks for the presentation (download)
One more feedback ..

I have often seen(and also in your slide) that the two sided business model is a potential solution ..

But this has some questions:
1) the current telco model(and more imp market caps) are based on mass markets

2) two sided business models are not ‘mass market’ – they are (and will be) niches. They are profitable – but not necessarily scaleable.

3) finally .. there is no reason why ONLY telcos can adopt two sided business models. any large network can(including say skype)

so .. qs is: is the two sided business model compatible with telcos? esp their current valuations and nor are they easy to explain to the market

kind rgds
Ajit
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Re: two sided business models and telco market caps .. by Dean Bubley – Tuesday, 24 May 2011, 10:43 AM

Hi Ajit

I’ve been following two-sided models (2SBM) for a few years, mostly through my association with Telco 2.0

Bottom line is that they are interesting, potentially valuable – but often difficult to build for operators. There’s a lot of complexity about the IT systems involved, brittle silo’d organisational structure, and continued tensions on slow collaboration (eg OneAPI) vs. going it alone more quickly.

Operator value is not solely based on mass-market stuff – many make a sizeable % of their revenue from corporate deals & systems integration / outsourcing for example.

However, it is definitely a challenge for investors to work out how to value things that don’t fit with neat #subs / ARPU spreadsheets, yes. So with IT & outsourcing stuff, most equity teams have their own metrics & models, but they’re not there yet with 2SBM stuff.

Ideally, the operators will build automated platforms for 2SBM – perhaps similar to Google’s AdWords for example. (Google is a good example of a 2-sided marketplace of searchers + advertisers, although it only monetises one side)

There are numerous industries with “platform” 2SBM plays, some of which monetise both sides, some only one.

It’s worth noting that Freephone is a good example of telco 2SBM, also maybe things like identity management in future. The tricky stuff is around monetising broadband via guaranteed QoS etc

Dean
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Re: two sided business models and telco market caps .. by Ajit Jaokar – Tuesday, 24 May 2011, 02:27 PM

thanks Dean

yes glad you kind of agree with the challenges ..
I always thought that the 2SBM was an effort to follow the web and just because it works for the web does not mean it will work for telco
there is also the psychological barrier(valuations etc)

thus the telco assets(Identity, commerce, customer services etc) are all nice to see on paper but hard to implement(on scale)

Perhaps this is the solution – ie the move from a mass market services to niche market services(which is not the same as long tail services)

kind rgds
Ajit
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Re: Have Operators lost their voice .. by Dean Bubley – Tuesday, 24 May 2011, 10:29 AM

Hi Ajit

Some quick feedback:

1) The Operator’s key asset is their network – YES, which is why outsourcing may be counter-productive
2) For a network to have value it should be interoperable Not necessarily. Plenty of examples of valuable standalone networks & services (eg Sprint-Nextel Push to Talk)
3) Today, that means globally Definitely not true (eg DoCoMo, various Chinese services). Desirable for some use cases but not others
4) Globally interoperable IP voice networks take time and money YES
5) No solution is on the horizon(for the operator) – correct me if I am wrong – to facilitate global interoperability for IP voice Not really – the GSMA has its IPX for IMS-based VoIP, various exchanges like xConnect for general SIP interconnection, plus it can potentially be done in the cloud / via Web anyway
6) further, because building the network costs money, the operator expects to recoup that money YES, but doesn’t have to be with “vanilla telephony” – eg see wholesale-only or data-only operators like Yota
7) contrast with web players – like Skype – who have a global interconnect for IP but do not have the QOS Doesn’t really have global interconnect, except where it breaks out to the PSTN/mobile circuit. Which is something you can buy wholesale from a ton of international VoIP transit players
8) For Operators to be even in the game .. they have to consider a globally interconnected voice IP system Consider it, yes. Rely on it, not necessarily
9) failing that, the customer will choose the existing global IP system(ex skype) for cheap or for free For certain use cases, not for others, at least for a while. Problematic to give good-enough mobile data to emerging India to compete with new/cheap/perfect GSM.
10) So, its like two people building competing houses. One(web) builds it faster but with some uncomfort. However, the ‘web’ house is safe. By that I mean the customer entering the building has some discomfort(steep stairs) but can still put up with the pain
11) the competing house(telco house) .. takes a LOONG time to get off the ground but they watch that the neighbouring house is coming up fast, customers are going there, they suffer because of the steep steps but still are OK with it. The house is definately not ‘falling down’. It is growing.
12) So, what does the telco house do?
13) The temptation for telco is: slow down the other house(block skype etc) or try to build their own house by ‘skipping’ the ground floor!
14) That does not work! and by that I mean that the ground floor is interoperable standards and interconnect Not really no. Skype is non-standard, but can interconnect when/if/where it wants, but that’s a very one-sided decision. In my view Skype benefits from *ignoring* standards except where it can derive value
15) If there is no network level global interconnect, then the operators are at the same position as the OTT players! Well, if the operators *do* manage to launch VoLTE (and of course there’s already SIP NGN VoIP in the fixed world) then they can easily interoperate.

My whole point is that the operators spend far TOO MUCH time focused on interop, and NOT ENOUGH time on user experience. They focus on “hard” QoS issues in the network & not on the “soft” bits of UI and service engagement

Dean
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Re: Have Operators lost their voice .. by Ajit Jaokar – Tuesday, 24 May 2011, 01:59 PM

Hi Dean

1) Re
My whole point is that the operators spend far TOO MUCH time focused on interop, and NOT ENOUGH time on user experience. They focus on “hard” QoS issues in the network & not on the “soft” bits of UI and service engagement

that I totally agree ..

I said once before that in any case, end to end qos, is hard to gurantee and you need only to walk in a non-reception zone to lose it

2) Re IPX for IMS-based VoIP
I smile
The issue is not IP connect … IPX and IMS want to BILL for IP connect. which is a fundamentally losing proposition. thats the issue. In that case,. what I said is valid – plenty of solutions exist – but telco tries to create a solution to charge per packet.. and that does not fly ..

3) PTT etc
PTT was an anomaly at a point in time. today PTT would need support from devices. none is forthcoming as far as I know. same applies to any such restricted service. when you see it end to end it does not work. Geographies(Japan, Chine and Korea) have always behaved differently but that does not scale beyond the specific linguistic domain

4) wholesale only or data only (yota, lightsquared) – I like that model – but are you suggesting that they have a role to play in the voice debate?

kind rgds
Ajit
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Re: Have Operators lost their voice .. by Stuart henshall – Tuesday, 24 May 2011, 01:36 PM

This is an area that really interests me. I’ve worked on more than one startup that sought to address elements. Ajit… you stimulated me to comment… I’m just using your framework below to ask some “other” questions in a crude attempt to be provocative.

Hi Dean, Tariq

Great insights and I liked your presentation at LTE WS (which I attended and tweeted about as best as I could!)

While you have some excellent insights .. I think there is a very fundamental question which needs to be addressed here from the perspective of the Operator(which is what I was asking before and at the event as well)

1) The Operator’s key asset is their network
Operators increasingly have nothing… they bill me for access and I pay to shift and receive bits. I want higher speeds. They know my Mac address (and more) but I care very little about their “number” which I am now misappropriating for my own purposes… like facetime, viber, tango, etc. I haven’t cared about their directory for years – my yellow page searches went to google long ago – and who’s listed in the white pages anymore…. Not Mobile numbers. And the landline home phone is going fast. My mobile number will be next. I have other addresses that have more value to me and I can use for voice when I want to at my behest.

2) For a network to have value it should be interoperable
They are many ways I can get on the Net. For the carrier to have value… it must reach me where ever I am and provide a decent speed at a cost I can afford. As a “consumer” or basic user I don’t even know what interoperable means. I do like downloading mp3 to my mobile… and getting my email. I’ve got off SMS with what’sapp and ebuddy. Skype once and awhile – it just kills my battery. I always use my mobile for international calls – all are free! I don’t care about minutes and many of those minutes are video.

3) Today, that means globally
I have globally already covered. I sometimes / very occasionally pay something extra to connect to legacy endpoints. In a few years I won’t pay to get to a company with a legacy endpoint….. I already tweet my abuse directly to companies…. when they fail me. Or they pay that interconnect already 1-800. I wish they could actually provide more transparent net based interconnect services. Eg off their websites… with real people that I can identify with. I might actually get a callerID that means something.

4) Globally interoperable IP voice networks take time and money
Huh? I have Skype, I have Viber – I have SIP —- MSN, Yahoo etc. Time for you to adopt my channels….. Don’t dictate your channel to me. Mr Operator… You want to talk to me.. then skype me… or Tweet me…. Maybe I will even Facebook with you to a limited degree. I will share more riches when you are willing to be more transparent with me. Apply same to a company. I – the consumer am tired of being addressed as a number… I am a name… and I expect to know who or what is on the other end of the line. I want nothing less than a complete change of manners… Frankly I should be in control… I should not always feel like I am on the receiving end.

5) No solution is on the horizon(for the operator) – correct me if I am wrong – to facilitate global interoperability for IP voice
The operator can’t sell me this even if they wanted to. What I want is clear calls…. easy to escalate scenarios from text to speech to video etc. I have no need to centralize services like recording etc… I can manage that on my own thanks!

6) further, because building the network costs money, the operator expects to recoup that money

There is nothing to build… the tools — no sorry the software is already there. In fact MR OPERATOR… the one thing you have that is valuable is CURRENTLY STUPID. You have a “NOTIFICATION SERVER” that is a dumb pipe. It is time you made it smart.

Similarly you should turn my number into a name! And empower me to link it wherever I want at no cost to me. Why? Because simply you cannot build out my network faster than me and as I learn faster than you… you must make my ability to adapt more responsive and quicker. I’d also like more security over my conversation and exchanges although I won’t pay for it… Skype provides it for free…. So should you… oh I forgot – you are in business by will of the government.

Where you really fail… is your complete lack of open API’s so I can really create value off your network. That means.. you don’t let me manage my gateway and access!

7) contrast with web players – like Skype – who have a global interconnect for IP but do not have the QOS
From my perspective… Skype is the better service.. it is clearer, it is cheaper and more flexible. Skype is also an IP dinosaur at this point. I wont’ even bother to write down what it could have been.

8) For Operators to be even in the game .. they have to consider a globally interconnected voice IP system
This seems like traditional crack smoking. The value in the mobile is not in VOICE today. The value is in entertainment or creating social connection or frankly doing business more effectively. Perhaps even a little backing up. Voice is a small part of the value equation that is now in your pocket. I’d be willing to make a bet that most people would give up the “voice/number” aspect for a cheaper bill. What do you want… 60 bucks a month and an iphone or 30 bucks and an iPod touch 3G (i wish) fitted out with Pinger/Textfree and GoogleVoice? I am certain some bright spark will one day create the android ipod equivalent without the phone.

Where is innovation still lacking in voice? Eg spacial – as in conference calls. Makes it easier to keep track of. Who’s who at the table…. How to layer things like music and voice concurrently…

9) failing that, the customer will choose the existing global IP system(ex skype) for cheap or for free
Well – I love it when I see Indian operators touting 3G video calling as the next best thing and then hoping to charge by sec for it. It’s too expensive in that format. Similarly… lets charge for TV. So what happens – customers use Skype instead. What have we learned.. The customer has learned that the operator wants to charge them multiple times… when we only want to be charged once. Voice is data… End of story.

10) So, its like two people building competing houses. One(web) builds it faster but with some uncomfort. However, the ‘web’ house is safe. By that I mean the customer entering the building has some discomfort(steep stairs) but can still put up with the pain

The fundamental difference between today and five years ago… is the mobile computer in your pocket. When VoIP was tied to the PC it worked sort of. In your pocket….. it only matter about coverage now. Have coverage it works. The problem is… telco’s have thought about the mobile phone like a landline… PC manufacturers like it was PC (with two exceptions)…. The mobile is defining the PC today and it is defining telephony based on a mobile internet rather than a home internet/business internet. The device simply has more utility – so it continues to suck up more and more …. and soon it will start broadcasting / signaling what we really want… It’s a vacuum sucking in value for the user… right now. As a device it would be foolish to forget how empowering it is.
11) the competing house(telco house) .. takes a LOONG time to get off the ground but they watch that the neighbouring house is coming up fast, customers are going there, they suffer because of the steep steps but still are OK with it. The house is definately not ‘falling down’. It is growing.
Oh dear… What.. they dropped their landlines! What they dropped their mobile phone number? What… they redirected it to personal gateway? —— Yes of course they will….. Isn’t Apple’s notification server my “Gateway”?

12) So, what does the telco house do?
Better USE SMS and make it smart…. Make more aspects of the web available to a broader group of people at a lower cost. Every business in the world wants to put real info in my hand… SO make them pay…. Make it possible so even those that don’t have a data plan… get one soon…. Who’s going to help you with the transition? How will you accelerate it?
13) The temptation for telco is: slow down the other house(block skype etc) or try to build their own house by ‘skipping’ the ground floor!
Yes… we know how miserable the service is. However, there’s no trust left. We “users” know it is a regulated monopoly or close enough. The waste of costs is obvious – from marketing of handsets.. to paying bribes to consumers, to sticking them with unconscionable fees. Don’t worry… Skype may have broken the landline / international call monopoly… just wait until handset radios start self-organizing in major cities… it may be slower.. and disruptive to begin.. but how much “slow bandwidth” can we offload… and traverse for free? Teleco’s. rather than thinking about the house that is already built… think about a world where your service is really empowering… building my identity… adding to my wealth, assisting me with creativity…. opening up new doors. You did it once… we could speak over long distances… Frankly since then you have little of real merit.

14) That does not work! and by that I mean that the ground floor is interoperable standards and interconnect
See we agree the emperor has no clothes….

15) If there is no network level global interconnect, then the operators are at the same position as the OTT players!
Be a good idea perhaps to sell off the “utilities” and separate from the marketing…. Wouldn’t take too long to get some lower costs.

This is what I mean by ‘losing their voice’ ie voice is a commodity(and like I said with some discussion before some elements of voice will become ‘standalone’ – ex voicemail) in their own right ..

Can’t help adding that VOICE MAIL was always a failure case. It means the message didn’t get to the recipient on a timely manner and there is no confirmation that they ever got it or did anything with it. A voice message is a different case and like a video message certainly has some value. Yet I still can’t turn off my AT&T voice mail box.

But Operators may well have ‘lost’ the voice battle
hope that clarifies
kind rgds
Ajit

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Re: Have Operators lost their voice ..
by Ajit Jaokar – Tuesday, 24 May 2011, 01:48 PM

proving to be a very interesting conversation hope all useful for mr bubley. this audience is far more tougher than he would get anywhere else!
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personal gateways and APIs
by Ajit Jaokar – Tuesday, 24 May 2011, 02:09 PM

thanks for your very robust comments Stuart

two questions
a) can you elaborate personal gateways? there may be some merit here

b) APIs .. I used to long talk of APIs but are they a red herring. Opertaor APIs have existed for some time. I am not sure what the real usage ie. ie APIS seem to be a strategy to imitate the web. But the web has scale. most operator APIs(voice or data) have limited audiences – hence the qs if they are a red herring and what value they would add

kind rgds
Ajit
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Re: personal gateways and APIs
by Stuart henshall – Tuesday, 24 May 2011, 05:07 PM

two questions
a) can you elaborate personal gateways? there may be some merit here

Simple illustration… I forward all current calls to a gateway…. That gateway requires certain information from you… before I will accept an escalation to a call. We demoed this in Phweet where a Tweet was a call request. Neither party had to share their number or what channel they were connected on. The gateway was the bridge. The “accept” was simply a response to a text based call request which launched a personal and unique exchange for that communication. The model was an exchange for every call… Build and destroy or keep. A kept exchange was potentially an open channel….

Still one has to manage their mother who remains on the PSTN. She gets a free pass – while others perhaps have to establish some other credentials.

Now that’s not much different from GoogleVoice which will ring x concurrent extensions… However I want control. I also want a more sophisticated “contract” established. “each exchange can have it own contract… So this gateway can perhaps manage sharing, privacy, usage, expiry, etc for other parties I may want to communicate with. Who can be added. (example google calendar control who may be added to the event based on levels of authority. Their cloud to my cloud – so to speak. A part of this is already managed by LinkedIn or Facebook… So I just need to attach them. If we are connections on both services thats fine too.

fundamentally I should have a gateway or agent that puts me in control. I may even be happy to contract that out. I may also be happy to put myself in a state of open channels from time to time… eg re a location.. or a time…. or relative to a subject…. I should be able to hear it even if I am in another call.. .just like outside my office door.

b) APIs .. I used to long talk of APIs but are they a red herring. Opertaor APIs have existed for some time. I am not sure what the real usage ie. ie APIS seem to be a strategy to imitate the web. But the web has scale. most operator APIs(voice or data) have limited audiences – hence the qs if they are a red herring and what value they would add

As someone who used Twitter API’s to develop on…. for awhile you better be really careful. API’s are too often used against you or the rules changed when the real value become obvious to the company. I was certainly part of the first Skype API’s and the initial hack that created the presence server and the Callto: approaches. They served a purpose… get handset manufacturers making handsets that ran off computers… Then the controls came in… API’s are ultimately required for people… not programmers alone. The language typically remains too complex when what we want is drag and drop.

Perhaps what’s required is API’s for me….??? Rather than API’s for the telco. That’s empowerment. As an example…. when we did Phweet by setting up each call using a public or private tweet… and another when it was accepted… it meant we created a searchable record. All the records around that exchange were public or private. Try searching your phone records… and whether or not they tie to a person or SMS or MMS or some packet exchange today. It’s a nothing. Why aren’t calls searchable on the corporate database?

If the operators gave people real API’s then perhaps they would build the value added networks around them. The problem is… they have to give us access to our name, numbers, call logs etc. And even the signaling and setup. In the meantime progress will come from other directions.

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Re: personal gateways and APIs
by Ajit Jaokar – Tuesday, 24 May 2011, 06:05 PM

very insightful. many thanks.
I liked the idea of a personal gateway and one product is from a friend (http://www.privateplanet.co.uk/index.html)
but what you describe is more than private planet.

Re APIs I once said that I needed a service that will tell me (using network APIs) how much a session would cost (or how much I just paid for!)
Customers would love it. telcos – not so much!

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Re: Have Operators lost their voice ..
by Gabriel Brown – Tuesday, 24 May 2011, 02:20 PM

If you ever get into the building game, please warn us…

Under your analogy Skype would be like a 60s block of flats knocked up quick with dodgy concrete. Developer will have disappeared by the time the liabilities come up. Why’d you want to live in a place like that? I’ll be in the well-built Edwardian semi.

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Re: Have Operators lost their voice ..
by Ajit Jaokar – Tuesday, 24 May 2011, 02:33 PM

Hi Gabriel
actually a 60s block of flats is interesting
telco equipment may be from that time
and you have to replace some of it.
and meanwhile someone else is creating a block of flats using a totally differnt building technique
but more to the point, the analogy was applied to interconnect ie operators need(or percieve to need) interconnect
They try to BILL for IP interconnect. which is a losing proposition
This, in a nutshell, is the problem with IP voice(and with initiatives like IPX which are created on the same principles)
rgds
Ajit
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Re: Future of Voice and Personal Communications
by Alex Kerr – Tuesday, 24 May 2011, 02:38 PM

A subset of the overall discussion, but I see great potential in a resurgence for some sort of IVR (probably keypad rather than voice-recognition based).

Why? Well simply because of the number of blind (~800 million) and illiterate (~1 billion) people in the world. We all enthuse about SMS, apps and the mobile web, but these are obviously visual/literate mediums. There is GREAT potential for reaching those for whom a phone is only ever an audio device, but allowing them to access and interact with content in a controlled way. The obvious way being via the phone keypad. There is great potential for more developers to build stuff for this “platform”.

Also with the rise of the elastic cloud (e.g. Amazon Web Services) plus great VoiP switch/pbx software like FreeSwitch (10 times more efficient than Asterisk on the same hardware), you can have the back end infrastructure to serve a continually fluctuating global audience (and of course there are ASPs that already have this all set up). The one issue I did find when I looked into it a couple of years ago was a lack of ability to connect local access numbers in less developed countries, into the internet, but this has probably improved now.

Content publishing on mobile phones (specifically, i.e. to reach those in poorer areas) does not have to just be a visual medium only for the sighted/literate.
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Re: Future of Voice and Personal Communications
by Ajit Jaokar – Tuesday, 24 May 2011, 02:40 PM

good point.
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Re: Future of Voice and Personal Communications
by ALexander Gödde – Tuesday, 24 May 2011, 08:15 PM

My landline is gone. I make calls on my mobiles, work and private computers. Ideally I’m reachable on all of them under the same identity.
Currently the most universal identity is still a phone number. Reachable from the most devices in the most places. My mobile phone operator can only enable a phone number that works on my mobiles – well, more than one mobile is already a stretch.
The alternatives? skype or SIP, linked to a traditional phone number. Both work, albeit in my experience not very well over mobile data yet. Additionally, data connectivity is not universal yet.
Since I only pay for minutes I use, and need a contract for the data plan anyway, I can just forward incoming calls to my mobile number once I’m out of reach of data. Outgoing calls are a problem – no way of avoiding them being shown as originating from my mobile number in these cases.
So for the time being, mobile operators can only count on some incoming and some outgoing minutes to fill the gaps – either when VoIP is not possible, or the quality is not acceptable. Should they ever close the gaps in their network enough, then traditional voice is no longer a consideration.
At the same time even that part of voice that is routed through operator phone networks at all is taking a plunge. Some of my contacts are on skype – and that’s what I use then. Other networks may come in the future. I don’t think the operators have lost their voice yet, and they’re not going to lose it for a long time. It’ll just go quieter and quieter, switched connection by switched connection.

Image source: the lost voice

The Mobile Web influencers list – the background


I have long been an advocate of the mobile web and specifically w3c web standards and the vision of One Web.

In one sense, this view can be seen to be idealistic in an era dominated by the iPhone and other technologies.

However, the ethos of the Web has a longer lifetime than commercial successes of specific products in the medium term.

Earlier this year, in a post jointly authored by Dr Nick Allott, I asked if 2011 was the year of the Mobile Web. In that post, we argued that the Mobile Web has a specific meaning in terms of Open standards and that increasingly the future of the Mobile Web will be intertwined with that of open source.

The viewpoint that the Mobile Web will dominate Mobile apps (or vice versa) is sexy and gets a lot of coverage. But as we say in the post, the revolution, when arrives, will not be tweeted i.e. it will be a quiet revolution

Indeed, one could say that the revolution is already here and many would not agree that the Mobile Web, in 2011, is an increasingly dominant paradigm.

This brings us to the Mobile Web influencers list.

The original idea came to me simply because I wanted to demonstrate that there is a world in mobile beyond the native apps and that it is growing at a fantastic pace.

Also, that the world of mobile web is driven by the work of many talented individuals who are doing some great work in this space

The original tweet I posted a week ago asking for #mobileweb #influencers got some immediate feedback. Among the suggestions, a small group of names kept reappearing. To this these names form the core group in the list. To this, I will add names of people who I personally know and also people and companies shaping the future of the mobile web – for example – in the domain of the Internet of Things such as @Webof things which I highly recommend

The Mobile Web has come a long way and indeed it has a long way to go and this list could be a small community effort to highlight it’s significance

So, suggestions and comments welcome.

I would like to thank @torgo and @bryanrieger for their help in the suggestions.

We will also feature interviews with the influencers on this blog

While this is a human curated list, i.e. by me :) , I am not using a specific metric such as peerindex. Instead, the objective is simply to create a list which is useful for the community.

In the next post, later this week, I will list the names of the individuals who are influencers for the mobile web. It will be a ‘living list’ and I will update it regularly.

Image source: freshnetworks.com

Mobile World Congress – Ten under the radar trends you may have missed ..

A bit delayed but I hope this post about Mobile World Congress will highlight some trends I see in the industry but not widely reported yet

Here are ten hidden trends at the Mobile World Congress IMHO. Many of these ideas come to me in meetings and discussions with people and companies and where possible, I have tried to include names. Some of these may be blogs in the future which I will try and link here

At MWC, there is always so much to do and as with a few times previously, I was a speaker at MWC chairing the panel on the future of WAC , which was excellent.

Image – courtesy of @Katrin Jordan with thanks

1)    Will enterprise appstores avoid the fate of enterprise 2.0? This idea came to me speaking with Mobileiron. I have been somewhat familiar with the Enterprise 2.0 paradigm but in my view, E20 never realised it’s full potential due to the cultural issues. The technology was there(Enterprise blogs, Enterprise Wikis and other collaboration tools) but the culture of sharing and transparency was missing from most organizations. Thus, we saw implementations of software like Socialtext but I am not sure how many companies are really using Enterprise collaboration to it’s full potential (considering that many of the functions of  E20 can also be done by other means such as Lotus Notes). Now, we see enterprise appstores, which was the product / service for Mobile Iron and once again I see a familiar pattern. Employees want to create and share their own apps. Can they? Or will corporate culture stifle communications? Can this extend to mobile and can mobile be truly used within the enterprise as it is in the consumer space? Maybe a separate follow on blog

2)  Transparent DPI (deep packet inspection) – I thought of this in discussions with tekelec. DPI is deemed to be ‘bad’ but many in the industry are implementing DPI techniques in one way or the other. Would more transparency help here? Probably the subject of another blog

3) Tablet virtualization: The Viewsonic ViewPad 10 Pro runs virtualized Android on top of Windows. This was not their ‘latest’ model and the Viewsonic person did not emphasise virtualization as much but the idea is fascinating ie the ability to run virtualised Android on top of Windows and what it could mean for the ecosystems (ex Android Marketplace)

4) The home cloud, HQME, DLNA, tablets, connected TV  etc – now a separate blog HQME – and the future of mobile content delivered at home

5)  Network APIs: We have been speaking about network APIs for a while, but finally, as Victor Hugo says, its an idea whose time has come. This was one of the topics of my discussion on the panel I chaired on the future of WAC. For more about my views on this topic see Could facebook be responsible for high roaming bills

6) The ‘baggage/anti-premium’ of B2B – Back in the dying days of the dotcom era, everyone was keen to be seen a ‘B2B’ and not ‘B2C’. Today, with Apple, there is a reversal especially if you are able to execute a consumer strategy. So much so, that a relatively pure B2B player like Cisco on Feb. 10 shed 15% of its market value and During the Internet bubble Cisco was briefly the world’s most valuable company, but now it and Microsoft together have a market cap about equal to that of Apple. Which is bizarre in a sense! As a corollary, I think that developers are the most important differentiator ie the ability to create an ecosystem. Ex Cisco has made investments in set top boxes and connected TVs but today, the main players in this space to watch are the consumer tech companies like Apple TV and Google TV and even to some extent Skype(considering Skype is integrated into Samsung and LG TV sets since CES last year) but Cisco is seen as B2B .. I think that’s a wider trend and a wakeup call for the industry. Hardware and software are commodities. The ability to create a platform and to get consumer mindshare matters more. This follows a second curious trend specific to mobile ie mobile is the ONLY  technology that has moved from consumer space to enterprise space. (everything else flows the other way round – ex computing in general so far).

7)  Emerging market business models may be very different from mature markets: I was invited to an event hosted by Huawei devices about their latest tablet launches. There, we had a joint presentation from Huawei, Qualcomm and the leading Filipino Operator Smart The Smart spokesman discussed a model for the Smart netphone(which BTW is the first WAC phone) where ALL email headers would be free to read BUT if you opened the email , you would pay (same also applied to chat ie headlines are free but you pay to open). This is VERY unusual and very unlikely to work in the West  so I watch this space with interest to see how it evolves

8)  The app is not an experience – This was a part of my second panel I spoke on about Mobile apps .. and the insight was ‘apps could be chained together to create an overall experience’ instead of seeing each app as a ‘throwaway’ concept in itself. This is an interesting idea and may have some merits in future

9)  Finally, there could be a case for convergence of TRADE SHOWS! As usual, MWC was a great event and topped 60,000 attendees which is fantastic. But CTIA (in Orlando next week) is very close to SXSW. A tweet from Jeb Brilliant shows the story succinctly .. RT @jebbrilliant: So who’s going to CTIA next week? Anybody? Or did you all go to SXSW instead?

The shows CES, MWC, SWSX,  CTIA and even CEBIT have the same players and the same sponsors .. As the technologies converge, will tradeshows? In that context I was especially happy to see MWC top 60,000 attendees which means that the show has successfully evolved beyond its Telco roots which is critical as mobile becomes pervasive.

10) Webinos: I have been a part of the Webinos consortium and webinos delivered a  draft report on state-of-the-art technologies, open source ecosystems, IPR and governance models. Lots of very useful information on the webinos site which you should download(its all free)

Finally, I was privileged to be invited for my good friend Martin Sauter’s latest book launch From GSM to LTE: An Introduction to Mobile Networks and Mobile Broadband [Hardcover] which as usual I recommend!

Two more concluding thoughts, for the first time, I saw a whole set of smaller Chinese companies, which was nice to see in terms of expanding the ecosystem

And the Droid was everywhere!!

So, I hope you found the analysis useful. Any comments welcome ..

Am I the only one who is cautiously optimistic about the Nokia – MSFT deal?

Much has been said about the Nokia – MSFT deal now that we know its for real

But the strategy could work if the combined entity managed to orchestrate a segment of the ecosystem

Here is a question:

If you were a Nokia user, when did you switch away from Nokia and why?

I was a Nokia user .. from 1998 until about 2006 when I switched to Blackberry and then later to a second Android phone in addition to Blackberry

Why?

There was nothing wrong with Nokia. It was simply that there was much more choice and my needs were very specific

I discussed this yesterday when I said: Nokia’s problems and INQ facebook phone on android

That probably sums up the issue for Nokia ..

Another way to put it is: What is the key differentiator for the customer?

Is it OS(symbian)
Is it the browser?
Is it content?
Is it look and feel?
Is it apps?

It could be all or none of the above

But these responses are very simplistic

You could answer this in two ways:

Either customers buy a SPECIFIC device to solve a problem(ex I use BB for business)

OR

They buy a GENERIC device to solve many problems.

This explains my own choice in getting a Blackberry and the Android since it helps to use Skype, Chat etc etc.

Most people will subconsciously follow this argument in one way or the other.

This means, the market leader will not be the one with the largest number of devices, but rather the one who the customers choose on the above analysis

By that reckoning, Nokia basically fell somewhere in the middle and stood for nothing.

By that I mean, if you liked content you got an iPhone.

If you liked business communications, you got a Blackberry.

If you wanted an Open mobile phone, you got an Android device.

There was no real compelling reason to buy Nokia

So, how to be a market leader?

Number of devices, OS, browsers and many specific hardware features are a red herring.

To be a market leader, you would have to unify and orchestrate the ecosystem around your product

Apple unified three elements of the ecosystem:
Customers(vastly superior product),
Operators(differentiation) and
third party developers(appstore)

Google also unified three seperate elements of the ecosystem
Customers(open device),
handset vendors(including new handset vendors like Dell) and
Operators(who did not have the iPhone)

Now, which elements of the ecosystem can the combined Nokia – MSFT offering orchestrate?

There is the next generation home (where MSFT has leverage), You could have the business ecosystem. Or even an emerging market ecosystem

The point is – it has to be SOME ecosystem which the customer values AND the Nokia/MSFT products are dominant

My bet would be the home content ecosystem but that needs more thought.

Thus, I am cautiously optimistic although I can understand the short term pain especially in the developer community

So, this was the EASY bit .. BUT it was necessary

The HARD work comes now .. in painting the vision and getting the backing of the customers, Operators and the developers

We know the vision is not based on Symbian, Qt, Meego.

In that sense, there is a golden lining for today because developers know what not to do (and this benefits Android and the iPhone ofcourse in the short term)

But the qs is: Is there space for a third ecosystem (after iPhone and Android)

I think so

How that ecosystem shapes up, and more specifically, which segment it dominates, is the real question

Comments welcome.

If you at MWC, I am speaking see below for my speaking schedule

Mobile world congress – my talks and schedule next week ..

Image source komonews

What prevents a Telecom Operator from being a full fledged Identity Provider?

Hello all

I am seeking feedback/ looking to interview someone for an ongoing blog/ paper article
This is a new class of blogs where I will start to work with key industry issues and seek feedback / interviews from experts as they evolve. Here is the first of these blogs ..

If you want to give me your views anonymously, please email me on ajit.jaokar at futuretext.com
Any comments welcome and also any more QUESTIONS welcome! I think the framework itself needs to be defined

Why cannot the Telecom Operator be an Identity Provider? i.e. What prevents a Telecom Operator from being a full fledged Identity Provider

Here are some more top level questions and thoughts

1) What is an Identity provider? and for that matter what is Identity?

2) How do you decide who becomes an identity provider? (using basics of trust levels http://www.pgpi.org/doc/pgpintro/)

In principle, Anyone can become an OpenID provider. That is why OIX exists. A service provider can use the OIX framework to determine the level of trust you can put in an IdP. So, why would an Operator not become an Identity provider?

3) What is lacking for Telcos to be full Identity providers(what are the limitations?)

4) Who governs regulations in Europe, UK and USA?

5) What is the role of the client for end to end Identity provision?

6) When it comes to Telco, what elements are relevant to be a true Identity provider? (end to end)

7) Relationship between Identity and authentication Is Identity the thing as authentication?

Authentication is the provision of a set of credentials issue an identity token. if so are there general requirements regardin the strength and of the authenication presumed when an identiity token is issued are there requirements about how it can be used.

What is an identity token – is it a virtual representation of yourself – which can then be provided to other services – and those services can use that token as a proxy of yourself – (meaning you do not need to be re-authenticated)

Are there standard implied “things” that can be inferred/implied by a token

Is a token unique over time. – and if not unique, for it to have any use between independent peer entities – then there must he a common convention understanding of what the qualities of the token are – or each token just sees a random number…..

8 ) Can telcos provide tools for others to be Identity providers? (to be a platform)

9 ) Standing on the shoulders of giants .. How can a stack be built from existing technology?
What is already existing and how can that be leveraged?

In the OpenID sense, identity is just a URL, which someone makes a claim about.

The role of an identity provider (IdP) is quite well defined. Looking at OpenID, anyone can be an IdP, but in order for resource providers to know the level of trust they can put in an IdP, the Open Identity Exchange (OIX) was created, which can certify IdPs claim to different trust levels. Thus OIX provide the trust framework, not only for OpenID IdPs, but for any identity provider.

10 ) PDS – Personal data stores – What roles do they have to play? I have covered Private planet and Mydex on this blog before

11) What are the gaps? – in the stack, the telco and the legal framework

12) Understand the evolution of internet privacy and federated social networks.

13) Software signing and authentication of web servers are well known and deployed technologies. If by certification mean an audit process of apps, similar to what Apple and Brew does, this is object level authentication and could tie to a person level authentication

14) Identity of an individual vs Identity of an object

15) OIX From the OIX FAQ:

What Open Identity Trust Frameworks are OIX now servicing?

The US General Services Administration (GSA) and the Identity, Credential, and Access Management Committee (ICAM) has approved OIX as the first trust framework provider to the US government. This permits OIX to issue certifications for the US ICAM LOA 1 trust framework to identity providers who are assessed to meet its identity, security, and privacy requirements. The National Institute of Health (NIH) is the first US federal agency to move into production status to accept OpenID and Information Card credential issued by OIX-certified identity providers.

Are there any identity providers certified for US ICAM? what is the telco role in this space?

16) Are other governments adopting the trust framework model?

17) What about Minimum disclosure as an Identity Solution

So, any comments welcome and also any more QUESTIONS welcome!

Happy to reference you if you want
kind rgds
Ajit

Image source: http://online-identity-theft.net/