http://www.opengardensblog.futuretext.com/archives/2007/07/sprintnextel_ba.html Wireless mobility - Innovation - Digital convergence - mobile web 2.0 Thu, 19 Jan 2012 13:47:14 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.opengardensblog.futuretext.com/archives/2007/07/sprintnextel_ba.html/comment-page-1#comment-1139 Andy Wise Mon, 16 Jul 2007 17:34:33 +0000 http://dev5.indigocontenthost.co.uk/archives/2007/07/sprintnextel_ba.html#comment-1139 Why demand that "Sprint Nextel must immediately apologize and invite all cancelled customers to return" Any business should be free to turn away customers if it wants - that is a natural freedom. Why should they be compelled to service bad customers ? Frankly - if a company told me it did not want my business - I would be off like a shot, why would anyone go back to Sprint/Nextel even if they offered ? Why demand that “Sprint Nextel must immediately apologize and invite all cancelled customers to return”
Any business should be free to turn away customers if it wants – that is a natural freedom. Why should they be compelled to service bad customers ?
Frankly – if a company told me it did not want my business – I would be off like a shot, why would anyone go back to Sprint/Nextel even if they offered ?

]]> http://www.opengardensblog.futuretext.com/archives/2007/07/sprintnextel_ba.html/comment-page-1#comment-1138 Mark in CA Thu, 12 Jul 2007 19:43:48 +0000 http://dev5.indigocontenthost.co.uk/archives/2007/07/sprintnextel_ba.html#comment-1138 I think that before you pass judgment on SPrint/Nextel, you need to do more research on the full extent of the activities these 1000 customers were involved in. Anyone who complains as much as these people did can't possibly be happy with their service, and it was apparent that no matter what SPrint/Nextel did, it would not satisfy these customers. Let's face it, there are just some people who are like this. Sprint/Nextel felt the best resolution was to stop doing business with these people, and after reading all the reports on this I could find, I have to agree with that decision. If you ran a business and had a tiny proportion of customers who were ultimate pains in the ass, wouldn't you start to feel that having their business just wasn't worth it? 1000 custmers out of how many millions? That's not a lot. I think that before you pass judgment on SPrint/Nextel, you need to do more research on the full extent of the activities these 1000 customers were involved in. Anyone who complains as much as these people did can’t possibly be happy with their service, and it was apparent that no matter what SPrint/Nextel did, it would not satisfy these customers. Let’s face it, there are just some people who are like this. Sprint/Nextel felt the best resolution was to stop doing business with these people, and after reading all the reports on this I could find, I have to agree with that decision.
If you ran a business and had a tiny proportion of customers who were ultimate pains in the ass, wouldn’t you start to feel that having their business just wasn’t worth it? 1000 custmers out of how many millions? That’s not a lot.

]]> http://www.opengardensblog.futuretext.com/archives/2007/07/sprintnextel_ba.html/comment-page-1#comment-1137 Babar Bhatti Wed, 11 Jul 2007 22:09:38 +0000 http://dev5.indigocontenthost.co.uk/archives/2007/07/sprintnextel_ba.html#comment-1137 I wrote about this and one user commented that it was a smart way to terminate the contract without paying the $175 fee. <a href="http://telecompk.net/2007/07/08/what-happens-if-you-call-customer-service-too-often/" rel="nofollow">http://telecompk.net/2007/07/08/what-happens-if-you-call-customer-service-too-often/</a> I wrote about this and one user commented that it was a smart way to terminate the contract without paying the $175 fee.
http://telecompk.net/2007/07/08/what-happens-if-you-call-customer-service-too-often/

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