http://www.opengardensblog.futuretext.com/archives/2007/04/wow_tim_wu_comments_on_my_blog_about_net_neutrality_.html Wireless mobility - Innovation - Digital convergence - mobile web 2.0 Thu, 19 Jan 2012 13:47:14 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.opengardensblog.futuretext.com/archives/2007/04/wow_tim_wu_comments_on_my_blog_about_net_neutrality_.html/comment-page-1#comment-1006 Ajit Jaokar Wed, 04 Apr 2007 07:15:55 +0000 http://dev5.indigocontenthost.co.uk/archives/2007/04/wow_tim_wu_comments_on_my_blog_about_net_neutrality_.html#comment-1006 Thanks Gustav. I said in another blog entry that Vodafone as an Opeator is great - and thats why there are few touch points with them. Thanks for your comments Thanks Gustav. I said in another blog entry that Vodafone as an Opeator is great – and thats why there are few touch points with them. Thanks for your comments

]]> http://www.opengardensblog.futuretext.com/archives/2007/04/wow_tim_wu_comments_on_my_blog_about_net_neutrality_.html/comment-page-1#comment-1005 Gustav Tue, 03 Apr 2007 13:45:21 +0000 http://dev5.indigocontenthost.co.uk/archives/2007/04/wow_tim_wu_comments_on_my_blog_about_net_neutrality_.html#comment-1005 Ajit, Believe that man. Phone 191 and you will, as a vaued customer, get straight through to a real live human, based in the UK. However, that's only helpful if you need help. The problem you pose is how can Vodafone answer the questions you haven't asked, and make sure that they don't give you an answer that should have gone to someone else. Telcos make a big thing about owning the customer relationship, so they should know enough to deliver what you need. They just need to be a bit braver about reading people's minds. Ajit,
Believe that man. Phone 191 and you will, as a vaued customer, get straight through to a real live human, based in the UK.
However, that’s only helpful if you need help. The problem you pose is how can Vodafone answer the questions you haven’t asked, and make sure that they don’t give you an answer that should have gone to someone else. Telcos make a big thing about owning the customer relationship, so they should know enough to deliver what you need. They just need to be a bit braver about reading people’s minds.

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